is strictly confidential. No spam, no junk,
not share, sell or discuss client info,
period. No exceptions.
Policy is posted on our home page (here).
nCity client support:
We support our clients as
time permits, and email provides the best
way to assist with answers and solutions as
necessary. (Use contact form below if you
Please feel free to email
with any comments, suggestions,
prognostications, or whatever else you might
have in mind. What's
If you experience any
difficulties (broken links, missing
elements, etc.), p-p-p-please let us know!
We try to stay on top of things and your
help is always appreciated.
schedule an appointment.
Bring your Mac to the shop for
analysis, service, upgrades or repairs; we
strive to be as quick and efficient as
If you encounter our voice mail
system, please know that your call will be
returned promptly. (The system also
screens out telemarketing calls, spoofed
CIDs, unidentified callers and other
annoyances; without it, we wouldn't have
time for much else.)
Drop us a
Cards, letters, gifts, checks,
cash and motorcycle parts gladly received
by way of the U.S. Postal Service:
Office Box 2105
City, CA 95959
Schedule an appointment:
If you're new
to nCity or require our services, feel free
to contact us. If your Mac is in need of
service, it helps to have some machine specs
- CPU and model info, or serial Number
(found under "About this Mac" in the Finder,
on underside of iMac stands, or on back
cover of most MacBooks).
Use this form to make an appointment or get
acquainted. Estimating service or repairs is
not possible without diagnostics, but
upgrades are typically less complicated.
Recommended vendors may be found on our
Links pages (left).
double-check your email address.
If entered correctly, you should
receive a reply ASAP.
Officially launched in 1995,
nCity began as mobile tech support for Mac
users, making house calls in western
Nevada County and rare excursions as far
south as L.A. Moved to Arizona briefly (a
failed attempt at escaping CA), then
returned, relocated and opened the only
Mac service shop in Nevada County on June
21, 2002. nCity's MacShack offers tech
support and services exclusively for
Macintosh. From the first 128K Mac, to the
latest greatest; from novice newbies to
'noids and nerds, we're here to help.
That's the name of nCity's
private service shop, located on Nevada
City Highway between Nevada City and Grass
Valley. No glittering glass stairway, no
futuristic fixtures or furnishings, no
insanely great inventory. Not likely to be
mistaken for an Apple store. Here at the
MacShack, the best we can do is a catwalk
and a coffee machine.....
No, just nCity. Originally the
"official" name was N_City (with an
understrike) just to be weird and because
PC print shops read an understrike as a
backspace, producing an automatic typo ().
Had some fun w'that.
does the "n" stand for?
Back in the ol' programming
days, the letter "n" was used as a place
holder for numbers being manipulated in
code - that, combined with an ugly
incident involving the fire department and
a certain roadway barricade long ago - and
bingo! The nCity Logo was hatched. (It's a
What do you do?
and repair, data recovery, upgrades, system
modifications, specialization, design,
training courses and consulting - just about
anything and everything EXCEPT retail. We
have nothing to sell; however, we have a
pretty good collection of links to most
anything you might need. Strictly service
provided here. (See Shop Service section for
presents some interesting challenges,
especially when dealing with the
cutting-edge Macintosh. Being a very small
shop allows us to provide service on a
personal, one-on-one level to Mac users who
delight in doing all sorts of things with
their machines. We are privileged to deal
with authors, historians, artists,
musicians, architects, designers, engineers
- one genuine, bona fide, rocket scientist -
parents, business owners and researchers.
Resourceful, creative people from all walks
of life - which says a lot about the Mac.
Wouldn't you get more business
working on PCs?
Yes, of course. (D'oh!)
Specializing in the Macintosh means dealing
with a limited percentage of computer users,
true enough. It also means exposure to new
technologies as they develop, working with
state-of-the-art equipment, and freedom from
the dead weight that is Microsoft. What's
not to like? Besides, we get to meet Mac
Are you a certified service provider?
Certification is not an option here, partly
due to the advent of the Apple Store*,
partly due to CA's hostile business climate,
but mainly because of limited resources. The
nCity MacShack is a very small shop;
unauthorized, uncertified, and unencumbered
by obligations to Apple or anyone else.
nCity does not provide warranty service. A
quick phone call to Apple takes care of most
warranty matters, or we refer warranty jobs
to an authorized facility (Apple Store or
original dealer). We're not here to sell or
promote products, we're here to provide
services and solutions.
M8694LL/A: Apple restricts certification,
involvement with Macs began in 1985 with the
first 128K machine, quickly modified with a
"Fat Mac" logic board, external drive and
Kensington fan (still up and running by the
way). Starting with computers in the early
days and following the Mac's evolution ever
since has provided a wealth of experience
and a lot of (otherwise useless)
Why are you flying the Jolly Roger?
And what's that other flag?
skull-'n-crossbones pirate flag has been a
part of Mac history from the beginning, when
resources and talent from the Lisa project
were famously shanghai'd by Steve Jobs to
work on Macintosh. (System 7's Finder had an
Easter egg of the Jolly Roger flapping in
the breeze over Cupertino.) Since there
aren't a whole lot of independent Mac shops
around, the pirate tradition continues.
other flag..... changes from time to time.
We fly American flags on Veterans Day and many holidays,
of course, but otherwise you might see any of a variety of flags waving
from the upper deck. ;-)
Do you still write custom programs?
was a time when writing custom applications
was a viable, reasonable alternative to
buying canned software. The Fire Department
ran on an nCity modular database for a few
years, as did a west-coast distributor and a
few smaller businesses. We customized an
early web browser, produced invoicing and
inventory apps, and had some fun with OS and
screen saver hacks along the way, but those
days are long gone. Cost of development
today can only be absorbed by some sort of
mass market, especially with so many
technology changes happening so fast. The
Beta Team was disbanded and more than a few
projects were deferred, most of them
But, fear not, there
are countless software solutions for just
about every need, scale and budget. If
you're interested, please visit our Link
sections for recommended vendors, apps,
utilities and resources.
your questions and get cozy with your
Macintosh and a
list of questions to
the shop and we'll answer as many as we
can while giving the machine a once over.
We can check
settings, bookmark reference material, and
check ops while discussing security and
machine maintenance. There's a guest
computer here as well, so you don't even
have to own a Mac to try it out and learn
your way around.
are new to computers, switching from a PC,
interested in adding capabilities or
wanting to explore new functions and
features, subject matter is entirely up to
Typical session runs about two
hours, plenty of time for answers and a
quick checkup. Most people tend to
glaze-over after two hours, so it seems to be the saturation point. We'll do our best to keep
interruptions to a minimum, take a break
now and then, and if we go a little over
the alloted time, that's okay, too.
Call, email or use the contact form
above for details
and an appointment. If some hands-on learning would be
helpful, this might be just the ticket.
The Xerox Alto (left),
was first operational in 1973. It was
famously demonstrated to Apple staff in 1975 at the
Palo Alto Research Center (Xerox PARC). There
were 1500 Altos in operation by 1979 - but
Xerox never got it.
The first Mac shipped in 1984.
Altair (right) arrived in kit form and
became the genesis of Windows PCs.