All contact is strictly confidential.
No spam, no junk, nada.
We do not share,
sell or discuss client info, period. No exceptions.
We support our clients as time permits, and email provides
the best way to assist with answers and solutions as necessary. (Use
contact form below if you wish.)
Please feel free to email with any comments, suggestions,
elucidations, hallucinations, prognostications, or whatever else you
might have in mind. What's up?
If you experience any difficulties (broken links, missing
elements, etc.), p-p-p-please let us know! We try to stay on top of
things and your help is always appreciated.
Call to schedule an
your Mac to the shop for analysis, service, upgrades or repairs; we
strive to be as quick and efficient as possible.
encounter our voice mail system, please know that your call will be
returned promptly. (The system also screens out telemarketing calls,
spoofed CIDs, unidentified callers and other annoyances; without it, we
wouldn't have time for much else.)
Drop us a line!
letters, gifts, checks, cash and motorcycle parts gladly received by
way of the U.S. Postal Service:
nCity Mac Support
If you're new to nCity or
require our services, feel free to contact us. If your Mac is in need
of service, it helps to have some machine specs - CPU and model info,
or serial Number (found under "About this Mac" in the Finder, on
underside of iMac stands, or on back cover of most MacBooks).
Use this form to make an appointment or get acquainted. Estimating
service or repairs is not possible without diagnostics, but
upgrades are typically less complicated. Recommended vendors may be
found on our Links pages (left).
- Machine malfunction
transfer or recovery
or computer replacement
- Other (unspecified)
Details or Request:
double-check your email address. If entered correctly, you should
receive a reply ASAP.
Who are you?
launched in 1995, nCity began as mobile tech support for Mac users,
making house calls in western Nevada County and rare excursions as far
south as L.A. Moved to Arizona briefly (a failed attempt at escaping
CA), then returned, relocated and opened the only Mac service shop in
Nevada County on June 21, 2002. nCity's MacShack offers tech support
and services exclusively for Macintosh. From the first 128K Mac, to the
latest greatest; from novice newbies to 'noids and nerds, we're here to
the name of nCity's private service shop, located on Nevada City
Highway between Nevada City and Grass Valley. No glittering glass
stairway, no futuristic fixtures or furnishings, no insanely great
inventory. Not likely to be mistaken for an Apple store. Here at the
MacShack, the best we can do is a catwalk and a coffee machine.....
Nevada City Macs?
nCity. Originally the "official" name was N_City (with an understrike)
just to be weird and because PC print shops read an understrike as a
backspace, producing an automatic typo ().
Had some fun w'that.
So what does the
"n" stand for?
the ol' programming days, the letter "n" was used as a place holder for
numbers being manipulated in code - that, combined with an ugly
incident involving the fire department and a certain roadway barricade
long ago - and bingo! The nCity Logo was hatched. (It's a long story.)
do you do?
troubleshooting and repair, data recovery, upgrades, system
modifications, specialization, design, training courses and consulting
- just about anything and everything EXCEPT retail. We have nothing to
sell; however, we have a pretty good collection of links to most
anything you might need. Strictly service provided here. (See Shop
Service section for more info.)
technology presents some interesting challenges, especially when
dealing with the cutting-edge Macintosh. Being a very small shop allows
us to provide service on a personal, one-on-one level to Mac users who
delight in doing all sorts of things with their machines. We are
privileged to deal with authors, historians, artists, musicians,
architects, designers, engineers - one genuine, bona fide, rocket
scientist - parents, business owners and researchers. Resourceful,
creative people from all walks of life - which says a lot about the Mac.
you get more business working on PCs?
Yes, of course. (D'oh!) Specializing in the Macintosh means
dealing with a limited percentage of computer users, true enough. It
also means exposure to new technologies as they develop, working with
state-of-the-art equipment, and freedom from the dead weight that is
Microsoft. What's not to like? Besides, we get to meet Mac people.
you a certified service provider?
No. Certification is not an option
here, partly due to the advent of the Apple Store*, partly due to CA's
hostile business climate, but mainly because of limited resources. The
nCity MacShack is a very small shop; unauthorized, uncertified, and
unencumbered by obligations to Apple or anyone else. nCity does not
provide warranty service. A quick phone call to Apple takes care of
most warranty matters, or we refer warranty jobs to an authorized
facility (Apple Store or original dealer). We're not here to sell or
promote products, we're here to provide services and solutions.
7002921877, M8694LL/A: Apple restricts certification, institutes fees.
personal involvement with Macs began in 1985 with the first 128K
machine, quickly modified with a "Fat Mac" logic board, external drive
and Kensington fan (still up and running by the way). Starting with
computers in the early days and following the Mac's evolution ever
since has provided a wealth of experience and a lot of (otherwise
Why are you flying the
Jolly Roger? And what's that other flag?
the skull-'n-crossbones pirate flag has been a part of Mac history from
the beginning, when resources and talent from the Lisa project were
famously shanghai'd by Steve Jobs to work on Macintosh. (System 7's
Finder had an Easter egg of the Jolly Roger flapping in the breeze over
Cupertino.) Since there aren't a whole lot of independent Mac shops
around, the pirate tradition continues.
flag..... changes from time to time. We fly American flags on Veterans Day and many holidays, of course, but otherwise
you might see any of a variety of flags waving
from the upper deck. ;-)
you still write custom programs?
a time when writing custom applications was a viable, reasonable
alternative to buying canned software. The Fire Department ran on an
nCity modular database for a few years, as did a west-coast distributor
and a few smaller businesses. We customized an early web browser,
produced invoicing and inventory apps, and had some fun with OS and
screen saver hacks along the way, but those days are long gone. Cost of
development today can only be absorbed by some sort of mass market,
especially with so many technology changes happening so fast. The Beta
Team was disbanded and more than a few projects were deferred, most of
But, fear not, there are countless
software solutions for just about every need, scale and budget. If
you're interested, please visit our Link sections for recommended
vendors, apps, utilities and resources.
your questions and get cozy with your Mac.
Bring your Macintosh and a list of
questions to the shop and we'll answer as many
as we can while
giving the machine a once over. We can check
settings, bookmark reference material, and check ops while discussing
security and machine maintenance. There's a guest computer here as
so you don't even have to own a Mac to try it out and learn your way
Whether you are new to computers, switching from a PC,
interested in adding capabilities or wanting to explore new
functions and features, subject matter is entirely up to you.
Typical session runs
about two hours, plenty of time for answers and a quick checkup. Most
people tend to glaze-over after two hours, so it seems to be the
saturation point. We'll do our best to keep interruptions
to a minimum, take a break now and then, and if we go a little over the
that's okay, too.
Call, email or use the contact form above for details and an appointment. If some hands-on
learning would be helpful, this might be just the ticket.
The Xerox Alto (left), was
first operational in
1973. It was famously demonstrated
to Apple staff in 1975
at the Palo Alto Research Center (Xerox PARC). There
were 1500 Altos in operation by 1979 - but Xerox never got it.
The first Mac shipped in
The 1974 Altair (right)
arrived in kit form and became the genesis of Windows