Some strange things find their way here to the shop bench.
Broken hinges, dark displays, stuck
discs, dead drives, damaged keyboards, haunted trackpads, pooched ports
- machines that have been shot, punched, drowned, dented, dragged behind cars and set on fire. Safe
to say none of these incidents were covered under warranty.
Only thing worse than no
info is: Bad info.
Bad info +
assumption = trouble. Mystified by iCloud? Wondering why your Mac
refuses to startup? Following online advice will either solve it or
make it worse; everything depends on source and research, no room for
assumptions here. If you plan to use it or fix it, learn all about it
(paying close attention to logins, critical details, sources and such),
then pick a course
Following are examples of accidents, neglect, abuse and failures...
first: A sample of sounds you never want to hear from a computer.
Sometimes a sound says it all. If you
know what you're hearing, you'll also know it's probably too late to do
anything about it. You _do_ have a backup, don't you?
an odd one: This hard drive repeatedly tried to free its stuck
read/write heads resulting in some rather curious sounds.
way: If you think you're gonna freeze, heat, beat, shock or torture a
drive into submission, odds are you'll only make recovery impossible.
mystery with this drive failure, and no need for a stethoscope, either.
If computers could have bad brakes, this might be what they'd sound
it could keep a beat..... This drive was attempting to read, but its
read/write heads kept getting slammed back.
Normal (operational) HDD
sake of comparison, here's a functional, if rather old, hard drive
starting up then shutting off (edited for time.) Barely audible,
as it should be.
While we're at it...
Wayback Machine to the mid-90s and enjoy a montage of various
failure-to-boot sounds that signaled disaster on vintage Macs running
System 7. Each of these were actually hard-coded in firmware.
All data destroyed for $600
was in town finishing up a music video when the hard
drive in his
MacBook Pro died. Fortunately, he had a backup. So, he took his machine
and backup drive to a local PC shop hoping to be back in business
ASAP. And that's exactly what should have happened.
He showed up here about a week later, complaining that his computer was
virtually useless. It had an OS that couldn't run his music
apps and all his files were gone. Sadly, he was correct on both counts. His backup drive had
been erased and reformatted NTFS (DOS/Windows) by some moron; its only
content was a directory of empty folders that once held his music and
could do was replace his OS with the proper version, get his editing
software and comms working again, and recommend sending his DOA
internal drive to DriveSavers for recovery. (Mechanical failure - it
happens.) If he had come here in the first place, we would've put him
back in business within a day.
Shocking! Power strip goes kaput
like plugging your computer into a power
strip only to hear a pop
and catch a whiff of ozone. Photo below is an opened-up Rhino surge protector.
the back of the outlet that shorted, one of 12 inside this Rhino's
steel housing. All 12 outlets are wired in parallel using bare solid
wire; top wire is hot, middle is neutral, bottom is ground.
Plug pushed top (hot) connector free of its no-name plastic housing and
directly into the neutral copper wire behind it. (Neutral connector is
capable of shorting-out, too.)
board from an AirBook, that's what. A tiny bit o'metal in just the
wrong place was enough to make this USB port too hot to handle within a
matter of seconds (DC-in board is right next door).
Smell of burning electronics was unmistakable, arrow points to obvious
scorch mark where rear of USB port housing meets machine's keyboard.
Had it happened to the USB port on other side of this machine, it would
likely have meant replacing entire logic board.
Notebooks with drinking problems
liquid into a modern MacBook Pro or MacBook Air
is a costly disaster these days, for a variety of reasons. Moisture
sensors will void your warranty, and a tiny amount of liquid
can do major damage. But construction of newer notebooks might be
are built from the keyboard down, which means complete
replace top case and keyboard - which is why we
highly recommend keyboard covers for laptops (links posted on
our home page).
If liquid gets to the logic board, odds of machine working
properly again are slim. Even if it can be made to function,
quite likely that corrosion will cause a failure soon. New machines are
just too delicate and too complex for repairs to be
which is why Apple won't touch a machine that has
suffered a spill - and we now have to agree. Photo (left) was taken
thru a scope and shows corrosion attacking copper
traces within 24 hours of drinking a beer - but corrosion isn't
what did this MacBook in; it was powered on at the time and critical
components got fried. Doesn't take much moisture to short connections
separated by a hair.
More spills and
No sign of a spill, no
residue and no moisture sensors were triggered in this MacBook Air, yet
it had enough corrosion spread around inside to prevent correct
Machine spent a few months in Australia and failed the moment it
to the States, arriving here at the shop next day. Interior was
cleaner than expected, little or no dust, and
completely dry. Best guess at what might
have caused such corrosion was condensation caused from leaving a warm/dry aircraft and moving into a
cold, wet winter storm.
Notebook spills seldom end well. If it's beer, wine, tea,
coffee, juice - whatever the liquid was, it most likely will
leave residue and cause corrosion over time. (This one drank a cup
o'tea.) If the device was not
powered on, and the spill was something non-corrosive, it _might_
eventually work again, but only if promptly disassembled, thoroughly
cleaned and dried. Any delay will cause further damage.
Unfortunately, most people seem compelled to immediately fire it up and
find out if it still works - which will probably finish it off.
MacBook Pro sat long enough to have some copper dissolve completely.
(#1) shows what used to be the keyboard backlight connector, unplugged
to expose missing traces. When machine finally lost video completely
after glitching for awhile, it came to the shop
- too far gone and beyond
repair. Charging problems,
no keyboard backlight and blank video was enough to call this logic
board done. (#2) shows missing traces at display's LVDS (data)
connector; no telling what other functions were
missing or on the way out.
Visual signs of a recent spill may be much more subtle and difficult to find without inspection under a scope.
In another spill-damaged machine, a drop of water found its way
thru a notebook keyboard onto a pair of microscopic pins. Clear
of the resulting spark may be seen when magnified (and was probably
audible). We were able to bring this MacBook Air back to life and make
it fully functional again, despite last rites from Apple. Nice to pull
a rabbit outta the hat now and then.
While you may see examples of some notebooks we've rescued below, most
were older machines. Attempting to
restore a late-model moisture-damaged notebook is no longer feasible.
we can do in most cases these days is an autopsy followed by removing
data to a
What else did you forget to mention?
arrived with a damaged display. Display module's inner frame had broken
an inch or two above a hinge, and opening/closing notebook was prying
its display apart. (Apparently a weak display frame on this particular
model has generated some complaints online.) Client was present when we
removed the back and discovered a long-dried spill. All bets are off.
Using an external monitor, we managed to boot it up and tested all keys
keyboard. All worked perfectly, so there's no way this much liquid
spilled into this notebook; it must have been sitting in a mud puddle.
After a thorough disassembly and cleaning, we found the broken tip of a
headphone plug buried deep in headphone jack effectively eliminating
audio out. It had no wifi functions, its aged battery was near death,
and it had a
head-stripped fan screw that had to be surgically removed. All that and
a broken display, too.
We managed to fix display housing and hinge without having to replace
the entire display module (not recommended), then got wifi working.
Replaced all four
missing hard drive mounts and a few other
missing screws, removed and replaced the
stripped fan screw, replaced missing feet, even got the optical drive
to burn a DVD. Audio output came back online, too. Might need
a new battery soon, but this machine came back from the dead in
pretty good shape.
arrived DOA with a bent lower-right corner below screen. Glass wasn't
cracked or broken, display looked to be intact. Owner said the glass
had been replaced and machine had been serviced at BestBuy before it
supply shorted-out and destroyed by a loose power supply mounting screw
sign of life, we removed outer case and display to find a small screw
stuck to the back of its display, directly opposite burn marks on the
iMac's power supply (above). Some screws were missing, others had been
stripped, masking tape over wires..... Two plastic mounts behind power
supply were shattered leaving two other machine screws to hold a wobbly
(and fried) power supply in place. A piece of one mount still held its
screw to power supply board, but the other screw had fallen out and
rattled around inside until it shorted-out.
reinforced and repaired both plastic mounts with aluminum sleeves and
used longer screws to make certain the problem couldn't happen again.
Fortunately, damage was limited to the power supply.
Mah biscuits are burnin'
Your Mac has temp sensors and
cooling fans to protect it from overheating. If sensors detect
excessive heat over 150F or so, machine will go to sleep until it cools
down, or shut itself off if condition persists. Its cooling system is
remarkably effective - until it looks like this.
Lifting fan reveals a thick layer of lint blocking fan exhaust and
causing this MacBook to overheat and shutdown (as it should).
Another machine (below) also clogged with lint and dust. Owner noticed
it was getting very hot and brought it in for a cleaning when it began
shutting itself off.
Both MacBooks were back in service following a complete cleaning with
no harm done, testimony to the durability and
design of Macintosh notebooks.
Below is a fairly typical iMac after a few years in a relatively clean
environment. iMacs have multiple fans to assist with cooling by
convection and seldom suffer heat-related shutdowns as notebooks might,
but they all collect dust just the same. (Machine came in for unrelated
If you want an idea of how dusty your iMac might be inside, remove the
access door on bottom edge and take a look into its RAM slots with a
flashlight. This machine is typical, with dust distributed throughout,
including the RAM slots. Every Mac we service -
notebook, desktop or tower - gets a
Bang Ding Ow
This MacBook Pro took a hit on its
bottom side (3 arrows) hard enough to dislodge its hard drive - which
then dented bottom case in outward direction (circle/arrow) and broke
optical drive mount (T-shape bracket). Hard drive ceased to function on
impact with a shock sufficient to destroy machine's optical drive as
well. Fortunately, the owner of this machine had a complete, proper
back-up of all his data. We replaced hard drive, restored data from
backup and replaced the optical drive.
came back after being dropped again two years later. And again, the
hard drive was kaput. (Bang Ding Ow from newscast posted on YouTube here.)
Swollen MacBook batteries
enough of distorted laptop batteries over the years, and here are a few
that were ignored for much too long.
machine was only three
years old when battery cracked its trackpad. Swollen
cell was directly
beneath trackpad and nearly twice as thick as it should be.
Caller said she had malware slowing machine's operation, and this is
the machine she brought in. Battery broke trackpad, then split bottom
case off, revealing a solid-state drive dangling from its ribbon cable
that was never installed properly. We removed the bogus utility apps,
adware and garbage she'd downloaded - then replaced battery, trackpad,
drive mounts and missing screws. A week later she was back after having
downloaded more malware.
Remarkably similar damage from a different
battery in another MacBook Pro. Trackpad has cracked, bottom case ready
free. Early symptom is inability to click trackpad button.
Newer models have a battery (heavily) glued to trackpad and keyboard,
making it impossible to remove or replace any of these components
without replacing all three - along with a whole new top case from
540GB of data on a 500GB hard drive??
recently I would've said that was impossible, but I'd be wrong. After a
very long and twisted data recovery process using three backup drives
with two OS replacements - along with every bug and glitch imaginable -
we did indeed end up with 540GB recovered from a 500GB drive. And this
on a machine that had been declared DOA by Apple.
One of the strangest
jobs to come along in years, it quickly became such a challenge that
billing was soon suspended to allow for some unconventional
(on a cloned copy, of course). First clue: User Home Folder reported
zeroK content + 885MB shared folder = 455GB total data.
Drive had every app known onboard, no less
than 15 of 'em launching on startup. Worst of all, it was encrypted and
compressed - which is why content exceeded drive capacity. Needless to
say, client was happy to get all that data back, plus a
fully-functional machine to boot (so to speak).
Canadian OS, eh?
see below is a screen dump of the Finder, showing one possible
aftermath of running out of space on a hard drive while doing some
A recording studio was in full flight, mixing down tracks
while simultaneously copying audio files and running other apps in the
background, when machine ran out of hard drive space. Ignore warnings
at your peril.
"I could tell things weren't quite right," the
engineer told me, "but I just had to get this one last job finished."
With processors working full-tilt and a massive amount of data on the
move (warnings ignored): Lights
out, game over. After a forced restart, he was horrified to see screens
full of gibberish.
We recovered all data, made repairs and
(strongly) recommended having backup.
Time stands still
machine was only about a week old when it arrived here at the shop.
Owners were trying to reinstall its Operating System (for some reason)
and needed help. Photo shows System install screen underway - but it
quickly became apparent that an OS install was only part of what this
installation, progress bar and video froze. Moving install window
around would cause screen to refresh momentarily, but video card was
defective and interfering with all operations
(replaced by Apple under warranty). And, to make matters worse, the OS
install disk that came with this 27" iMac was also defective (next entry).
DVD frustrated owner's attempts to reinstall OSX on a new Mac; disc is
missing part of its reflective metallic layer near edge, looks almost
like a finger print. We connected owners with Apple Support and saw to
it that they received a replacement DVD thru the mail.
Assembled in Chian
Ya say your
notebook won't power up? Gee, wonder why. This
cheapo made in "Chian" battery wound up costing its owner dearly.
We've seen damage done from cheap knock-off AC adapters, too; they may
overheat, short out, they blacken MagSafe ports, destroy batteries and
DC-in boards, wreak havoc on power management and they can be downright
You get what you pay for. Spare yourself the grief and extra expense
caused by counterfeit goods and get the genuine article whenever
Parts is parts.
Unless there aren't any parts..... This particular laptop model had a
display module that wasn't
intended to be serviced, only replaced, and
replacements were not available at the time.
What you see is a notebook starting up after
being dropped. The first light gray vertical lines are boot screen with
logo and spinning gear. Any animation onscreen caused vertical lines to
dance about like a deranged bar code. With no
replacement available, it ended up connected to
an external display for the time being.
Broken Logic Pro
A form of copy protection, some apps require a USB "key" to
be in place before the application will launch and function. We
repaired this one with a new plug, a little solder and some plastic
casting. Wasn't pretty, but it worked and got our client off the hook.
Trouble on the web
Mac with an honest-to-goodness bug. Appears to have been in there for
awhile, but we were too late to save his fuzzy little cephalothorax.
Internal short on
Nice to know the Mac has built-in protections for various
faults, including this one. Port was damaged and shorting to ground.
Non-standard discs = bad
news in slot-load drives
a CD wedgie courtesy of the U.S. Air Force.
Funky lil' mini-discs are shoved to
the back of optical drives (CD/DVD drive), where they get lodged and
cannot eject. Removal and disassembly of drive is the only solution,
and just getting there can be an adventure on some machines. Good news
is, no harm done and this machine was ready to fly in no time.
Another drive we encountered proved to be rather curious: We
found (a record!) three
full-size CDs stuffed inside a single slot-loading SuperDrive. Dunno
how that was accomplished (nor why anyone would do such a thing), but
after removal and reassembly the drive was again fully functional.
Got change for a quarter?
removed lots of things from optical drives, including SD cards, credit
cards, tiny glass beads, rice - and this quarter stuck under capstan.
All survived the operation. Owner got a 25-cent discount.
Possible fire damage?
this display from an iMac clearly shows heat
damage near machine's fan and even some rust
above it, suggesting steam from having been in a fire at some time in
its life. Macs are well protected from overheating by sensors designed
to detect an overtemp condition, spin down drives and put machine to
sleep; if condition persists, it will turn itself off. There's simply
no way a computer can generate the kind of heat required to do this
sort of damage, but we never got the whole story.....
wanna take a break there, bucko.....
fifth time this poor guy entered a page full of registration info on
some web site only to see it all disappear with an error - again - he
delivered a right cross to the screen of his girlfriend's notebook.
Pretty expensive repair, but machine left
here in great shape and client wasn't forced to crash on the shop sofa.
Probably had to grovel some, tho ;-).
Ewww, yech! A pMac... instant corrosion. The only thing to
come of this was an entertaining tale of woe. Machine was DOA. Down the
drain, so to speak.
And here's what vomit does to a notebook (in this
case, cat puke). When this machine arrived - hours after some poor puddytat had spewed into its
keyboard and ports - battery was still connected, fan was going
full-tilt, and machine was very hot.
With the perfect combination of corrosive liquid and heat to accelerate
this logic board's demise, it arrived baked to perfection. There's no
recovery from this kind of destruction, can't even recognize components
or printed circuit traces anymore, it's D-U-N, done. That's why it's so
important to prevent
accidents like these by keeping
equipment out of harm's way
at all times and protecting that machine with a keyboard cover. You'll
be glad you did.
displays use tiny CCFL tubes to light up the screen - these measure .095" diameter,
less than a tenth of an inch. This pair came from an iMac screen that
had two at the top and two at bottom (some displays have 'em on sides).
These tiny glass tubes can be quite long, making them extremely
delicate and hard to handle. They seldom go bad, but when they do they
can act just like any other fluorescent tube. (Apple began the industry
transition away from CCFLs to LED backlights in 2007.)
he heard a pop and machine suddenly went dead.
After trying all the usual suspects (power supply, button, ports and
controls, cables and connections, etc.), only thing left was to
continue disassembly of this machine until something turned up.
cleaning and close examination, everything looked perfectly normal -
until we removed logic board. An ever-so-tiny scorch mark was found on
bottom case, corresponding to the blown capacitor pictured above (next
to a dime). Continuity check verified failure. Given age and street
value of this particular Mac, owner opted to replace machine rather
than make repairs.
absolutely pristine 17" MacBook Pro without so much as a fingerprint on
it. Was wearing a clear plastic outer cover, kept in a case, obviously
very well cared for and lovingly handled during its 6 or 7-year
took 5 minutes, all too familiar this one. 2.4GHz Core 2 Duo with the
notorious self-destructing NVIDIA 8600M graphics processor (also used
in 2.2, 2.5 and 2.6GHz C2D models). Apple replaced logic boards in
these machines due to this video failure in a free program that ended on Pearl Harbor Day of 2012 -
long ago. Nothing more to do with this but transfer its hard drive to
an enclosure and scrap the machine. Sad to see.
Minor design flaws (yes, even Apple)
Apple design criteria and goals have
always been cutting-edge, many of which earned entry into museums of
modern art and design. Apple now enjoys widespread recognition as the
industry leader and continues to set the bar for manufacturing and
product design. Over the years some Apple designs have been so exotic
and unconventional as to create special circumstances that might be
viewed as, well, flawed.
One prime example of an over-the-top
Apple design that merits special consideration is the G4 Cube released
in 2000. This Mac had a 7-inch cube-shaped core
(descended from the 1988 NeXT Cube), released and extracted from under
its case by a spring-loaded handle. This machine, first of the G4
PowerMacs, was unveiled at the San Francisco MacWorld Expo, displayed inside a tall glass tube
its core suspended over inverted case.
While the design was as spectacular as it
is unique, it had a few characteristics that proved to be something of
a drawback, such as having all ports on the bottom of the machine where
they were hard to access. Minor flaws, really, and easily overlooked by
those who appreciate stunning design concept and execution.
Design flaws considered significant are
those which go beyond minor irritations and lead straight to costly
service. Here's one "flaw" so blatant as to have been completely
overlooked: Like all computers, this
iMac had a PRAM battery on its logic board with a life span of five
years or so. When time for replacement came, owners were in for a nasty
shock: Replacing this battery required removal of outer case, shields,
sub assemblies, cables, display, speakers, fans, drives, and logic
board. Just to access a $5 battery. This iMac's predecessor was
extremely easy to service -
and the following model was completely redesigned and quite elegant,
too - but this particular transition machine got caught in the middle
with internals designed to be serviced from the rear inside a case that
opened in front.
Notorious design issues:
Photo (right) shows broken hinges from a Titanium-case
PowerBook (aka TiBook). This problem was all too common on this 2002 model. Damage was
compounded by the fact that replacing a hinge required replacing the
entire $700 display - at least as far as Apple was concerned - and
that's exactly what Apple did for all warranty repairs. A cottage
industry sprang up for those who weren't covered, offering stainless
steel replacement hinges installed
to existing display, but it was still an expensive fix.
Common design issues:
Notebook optical drive
slots (shown here from inside machine, drive removed)
consist of a 5-inch-wide opening that is difficult to reinforce. This
one had its aluminum support frame bent, effectively closing slot and
rendering the optical drive useless. Not exactly a "design flaw"
per-se, but a weakness common to all notebooks equipped with CD/DVD
drives. Can't say I'm sorry to see optical drives going away.....
Another beat-up notebook, this one with a
broken frame making machine's display a little wobbly. Added stress on
hinges typically cause eventual damage to cables and display failure.
All notebooks have tiny video cards
onboard, usually soldered to the logic board by way of a Ball Grid
Array (pads, left). These provide good heat transfer and a more compact
assembly, but if BGA fails
the logic board goes with it. Early machines
used a detachable Pin Grid Array with plug/socket arrangement
for daughtercards (right) that seldom caused problems and also allowed
for upgrades. The third method, Land Grid Array, consists of leads
fanning out from a chip's perimeter that are soldered to circuit board,
a very common and robust type of surface-mount technology.
A compromised BGA is difficult to repair, but is possible using an
expensive process called "reballing" (which isn't nearly as much fun as
it may sound ;-). A failed BGA usually means replacement of entire
BGAs are the most complex of miniaturized connections commonly used in
notebooks, and a good example of what makes notebooks more fragile than
desktop machines and towers. It's also one reason we recommend
consideration of an extended factory warranty from _any_ manufacturer
when buying an expensive notebook computer.
repairs are easy to spot
In order to open and
service this particular machine, all cables must be disconnected from
the logic board including the display's video connector (enlarged here x5). When this machine
arrived, it booted to a Kernel Panic with a monitor displaying only
shades of red. Careless assembly and a mashed video connector turned
out the be the cause.
hack killed a 'Book
When this notebook arrived following an
"upgrade" by a local PC tech, it had no signs of life other than fans
running at full speed. Among other problems, we found missing, loose
and stripped screws; pinched and incorrectly routed cables; and an
unsecured hard drive. Photo
tells all: Misplaced, too-long screw protrudes thru frame where it
drilled the DC-power cable dead-center.
Good job, PC tech! Bare copper is visible around edge of
indentation, revealing short circuit direct to ground. Hard drive data
was intact, but machine was fried.
"Pry it open, let's see what's in there..."
next machine was still (somewhat) functional when it arrived, although
its fans went on full-tilt moments after startup, and screen would
blackout periodically. Kids took a screwdriver to mom's $2K notebook.
Many screws were stripped, missing and broken, including a critical
heat sink mount alongside processor, lifting heatsink and caused a noticeable
bulge in top case and keyboard (red arrows).
Optical drive had
apparently been pried out, too (mounts and bezel broken), then
reinstalled using duct tape. We were able to repair everything,
including machine's SuperDrive, but - unfortunately - damage to the optical
drive ATA bus prevented drive from functioning. Machine was reassembled
sans optical drive, and repaired SuperDrive placed into an external
Owner's goal was
to upgrade his laptop's hard drive, but it never happened. After
obtaining a drive that might have fit (maybe), he carefully
disassembled his notebook until he got to the logic board.
Attempting to disconnect a tiny plug, he pulled entire connector off
the logic board - traces, solder and all. We reconstructed the board's
tiny copper traces and successfully repaired connector and tested logic
board, but alas..... When he
took it home and tried to reassemble his notebook, the display was
black. Attempting to fix the display, he then destroyed the logic
Same story, different connector
This time a ZIF connector was ripped from logic board by someone bent on saving money.
Aren't many shops around that would've taken the time required to fix
this notebook. ZIF stands for Zero Insertion Force, by the way, and
these connectors require zero removal force as well. Just havta know
how they work.
A brand-spanking-new $3K notebook
underwent a hard drive upgrade at the hands of its owner, a man who was
so focused on trying to pry the machine's cases apart that he neglected
to remove a few central screws. Resulting damage was about $500 with a
bent V-shaped aluminum top case, broken keyboard and voided warranty.
(Angry that Apple refused to fix it for free under warranty, he brought
it in still fuming.)
disk drives present a hazard or two that might be unexpected, including
the fate of nonstandard CDs and DVDs that enter - and do not exit -
these drives. Other foreign matter may find its way into that slot,
too, and many a damaged drive has passed thru the shop.
mini-disc or foreign object has become stuck in the drive, trying to
fish it out thru that tiny slot is all but impossible, as this client
found out. He got ahold of the drives thin, stainless steel innards by
mistake, bent the daylights out of it and destroyed the drive.
worst advice for curing an optical drive malfunction:A client called to say he'd
found a "tip" on the internet for fixing his MacBook Pro's SuperDrive.
He'd followed the instructions but it caused the drive to make horrible
loud noises nonstop even tho there was nothing in it. So, he took his
machine apart trying to disconnect the OD and said he'd lost Bluetooth
function, video cam and one speaker in the process. What was the "tip?"
Cut a CD in half(!) and insert it into the drive. How hairball is that?
Needless to say, it gutted the mechanism. We replaced the demolished
drive and managed to restore all other functions. Gotta love that
online advice. Wonder what the original problem was?
Sometimes factory repairs - aren't.
brought in his wife's notebook. Said wine had been spilled on it when
new, he'd paid Apple $750 to replace logic board and machine was fine -
until lately. Back to Apple, he was told it needed a new logic board,
new optical drive and a new hard drive. He canceled the repair order,
and the notebook was returned to him from a facility somewhere in
Tennessee (at no charge) with a letter and report bearing Apple's
letterhead. And now, the notebook's display was black, too. Odd.....
lump under keyboard turned out to be the Airport antenna trapped under
a shield. Bottom case and bottom shield still had substantial residue
and stains. Top case and top shield were missing all retaining screws,
all eight logic board screws were missing, and all but two bottom
shield screws were gone. Worse: Fan was unplugged, as were display
backlight, microphone and sleep light. We replaced missing screws,
connected cables, reassembled machine and bench tested it. All tests
passed with flying colors, operating perfectly. Weird.
When she called she said it needed
a trackpad and wanted to know what that would cost. Said a rock fell on
There was nothing salvageable in the
wreckage. Nothing. Even the battery was swollen (tho
taking a charge), keyboard was kaput, no video out and only what you
see here on startup. Somehow the hard drive survived (once it was
removed to an enclosure and various directory errors were repaired),
but that was it. Has to be a story behind this, but we never got it.
This machine was totally destroyed.